In today’s rapidly evolving world of DeFi, dYdX Foundation recognizes the importance of exceptional user support.
We are thrilled to announce the launch of a user support solution for dYdX protocol users, comparable to many leading centralized crypto exchanges. Providing exceptional support aligns with dYdX Foundation’s mission to democratize access to financial opportunity. We are committed to educating users about the dYdX ecosystem and ensuring that dYdX users have a positive experience.
We are confident that implementing a revamped user-focused help center will result in a better user experience for dYdX traders. Increasing the scope of user support is a direct response to dYdX community feedback and will hopefully increase user satisfaction.
To bootstrap industry-leading support, we have partnered with ACX, a leading service provider, to address any queries or issues protocol users may have. Additionally, we are investing in new tools and technology to make it more accessible for users to seek assistance whenever needed.
Users of the dYdX protocol will benefit from the following improvements:
- Improved response times: 3 FTEs who are experienced, crypto-native professionals will aim to assist within 1-2 hours of opening a ticket,
- Greater speed and efficiency with the resolution of issues through live chat and person-operated ticketing system,
- One dedicated user support channel, termed ‘help-desk,’ through the dYdX exchange,
- A quarterly community-facing report for the broader dYdX ecosystem, and
- A focus initially on English and Turkish-speaking languages, with more to come over the coming months.
You can contact the support team through the dYdX website via the online ticketing system and live chat. In addition, a wide range of self-help resources, such as FAQs, user guides, and educational videos, are also available at the help center and the dYdX Academy.
Thank you to the community who submitted feedback on user support.
About the dYdX Foundation
Legitimacy and Disclaimer
The dYdX Foundation’s purpose is to support the current implementation and any future implementations of the dYdX protocol and to foster community-driven growth in the dYdX ecosystem.
The dYdX Chain software is open-source software to be used or implemented by any party in accordance with the applicable license. At no time should the dYdX Chain and/or its software or related components be deemed to be a product or service provided or made available in any way by the dYdX Foundation. Interactions with the dYdX Chain software or any implementation thereof are permissionless and disintermediated, subject to the terms of the applicable licenses and code. Users who interact with the dYdX Chain software (or any implementations thereof) will not be interacting with the dYdX Foundation in any way whatsoever. The dYdX Foundation does not make any representations, warranties or covenants in connection with the dYdX Chain software (or any implementations and/or components thereof), including (without limitation) with regard to their technical properties or performance, as well as their actual or potential usefulness or suitability for any particular purpose, and users agree to rely on the dYdX Chain software (or any implementations and/or components thereof) “AS IS, WHERE IS”.
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